Archive for the ‘Best Practices’ Category

Successful social media apps use “baby step development”

Monday, May 12th, 2008

The two most common pieces of advice you'll hear about developing a Facebook app are probably: Viral ideas are like half-cooked spaghetti; some of the stick to the wall, but you have to throw a bunch of noodles to find out which Launch you app before it's "finished," and develop it over ...

Another Facebook Application does not an application spec make

Monday, May 5th, 2008

When we build Facebook applications we always start with a spec. A spec is a document that details the complete application user flow and provides the technical details necessary to put together a functional back end and stay with Facebook's ever-morphing application terms of service. Basically it's like a blueprint ...

Advertising on Social Networks: When Eyeballs Don’t Result in Conversions

Tuesday, April 22nd, 2008

A lot of the recent buzz in the tech sector has been about unsuccessful efforts to monetize online social tools via advertising. Google is losing money on their advertising deal with MySpace. User sentiment suggests that demographic targeting doesn't raise the relevance of advertising, and clickthrough rates are low across ...

The Dangers of Enabling Users to Build on Your Site

Monday, April 21st, 2008

Earlier today, I posted about how Barack Obama's website allows users to build their own fundraising campaigns and community blogs. To be sure, it's a great way to encourage grassroots participation -- but it can also be a recipe for disaster if you don't execute properly. It was revealed today that ...

A Million Dollar Minute: Helping Online Communities Help Each Other to Help You

Monday, April 21st, 2008

Earlier this month, I wrote about how the presidential campaigns were using online social networks to give the appearance of listening to stakeholders. Baratunde Thurston wrote a great response -- complete with diagrams -- and brought up many important points. One of those points outlined how candidates "listen" to constituents online ...

Flickr Supports Developer Community With Gorgeous New Site

Friday, April 18th, 2008

Mashable posted yesterday about Flickr Code, the new -- and rainbow-colored -- site for Flickr developers. From there, you can easily access the Dev blog, monitor new Flickr deployments, discuss the API, work on the open-source Flickr Uploadr, or as Mashable put it, "snoop in on the Flickr dev team ...

Typical pitfalls in developing a Facebook Application Spec: no social metaphor

Thursday, April 17th, 2008

We got an RFP and a Facebook Application Spec in the inbox this morning that highlights one of typical pitfalls we find that people run into when they're developing a concept and a spec for their app: they're missing a social metaphor. We find that one of they key factors ...

Presidential Candidates Use Linkedin to Talk to Market to Community of Educated Professionals, but Are They Listening?

Friday, April 11th, 2008

Educated professionals are a key constituency for every successful campaign, as they tend to be both civic-minded and have the disposable income necessary to make campaign contributions. This constituency is building an online community on Linkedin, and all three major presidential candidates are using the site's Answers feature to ask ...

Neat Community Marketing Trick: Geotarget Your Site

Friday, April 4th, 2008

The Gang over at techPresident has astutely observed that Democratic presidential hopeful Hillary Clinton is geotargeting her site's content. Depending on where users are located, they might see campaign content about seating delegates from Michigan and Florida, supporting Senator Clinton in Pennsylvania, or how to help the campaign in Indiana. If ...

Marketers Beware: Study Says Your Mom is More Influential than Robert Scoble

Thursday, April 3rd, 2008

Well, she is when it comes to you. Scoble's still pretty darn influential, to be sure. But a recent study by Canadian research firm Pollara demonstrates that when it comes to key purchasing decisions, people trust friends and family more than they trust famous bloggers: Of more than 1,100 adults ...

Advertisers vs. Consumers: A Great Parody of the Lack of Listening in Old-School Marketing

Thursday, March 27th, 2008

Microsoft has produced a hilarious ad that perfectly encapsulates the major issues facing advertisers and consumers: One of the five possible goals of online community building covered in Charlene Li and Josh Bernoff's new book Groundswell is listening, which is not something some advertisers are doing very well these days. [Via Ken ...

Lessons from the iPhone SDK: There’s a Right Way and a Wrong Way for Platform Owners to Engage With Developer Communities

Monday, March 17th, 2008

Aspiring iPhone developers are getting rejection letters by the thousands. Meanwhile, developers who have made it into the beta program are reporting that the shallow integration leaves next to no opportunity to build anything meaningful. Update: Developer Craig Hockenberry has a very interesting perspective on one of the major issues ...

Online Community Building Tips, Tricks and Best Practices

Thursday, March 13th, 2008

Wow I'm tired! I just wrote up a big long post about online community building best practices from last nights Online Community Round Table. Then I accidentally posted it on my personal blog instead of here. This is what you get for spending way too much time traveling on business. Rather ...

Buzz Monitoring for Marketers: Community Engagement as a Conversation Monitoring Strategy

Friday, February 29th, 2008

As I was preparing for the Webinar I gave last week, I began thinking about how overwhelming monitoring the online conversation can be. After all, what you really have are chunks of content flying around the Web, taking any number of increasingly convoluted paths. For example, a blog post can ...

WSJ: Private Social Networks Have Advantages — Expect to Pay “between six and seven figures”(?)

Monday, February 18th, 2008

We are so in the right business according to the Wall Street Journal. Lee Gomes interviews chief executive of Sparta Social Networks, who apparently is making big, big money from supplying dedicated social networks to companies. Don't have plans to build your own? Better get on it: "...social networks have become ...